Privacy Policy – Keepsakes By D
At Keepsakes By D (keepsakesbyd.com), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you shop with us, and your rights under current UK data protection laws.
By using our website and services, you agree to the practices described in this policy.
Information We Collect
When you place an order, create an account, sign up for updates, or contact us, we may collect the following information:
- Your name, billing and delivery addresses.
- Contact details such as email address and phone number.
- Payment and transaction information (processed securely via our payment providers – we do not store your full card details).
- Order history and preferences.
- Any personalisation details you provide for custom handmade gifts.
- Technical information such as IP address, browser type, device information, and website usage (via cookies and analytics).
How We Use Your Information
We process your personal data in order to:
- Process and deliver your orders.
- Provide order confirmations, updates, and customer service.
- Manage returns, exchanges and refunds in line with consumer rights law.
- Improve our products, services and website.
- Send marketing communications (only if you have opted in, and you can unsubscribe at any time).
- Comply with legal, tax and accounting obligations.
- or any other necessary reason to contact you.
We never sell your personal data to third parties.
Legal Basis for Processing
We only process your personal data where we have a lawful basis under the UK GDPR, such as:
- Contractual necessity – to fulfil your order.
- Legal obligation – to keep records for tax, accounting or regulatory purposes.
- Consent – if you sign up for marketing or newsletters.
- Legitimate interest – to improve our website, prevent fraud, or handle customer service queries.
Data Storage & Retention
Order and transaction data is kept for 7 years in line with HMRC and accounting regulations.
Marketing data is retained until you withdraw your consent. Personalisation details for custom orders are only kept as long as necessary to complete your order. All data is stored securely and access is restricted to authorised personnel only.
Payments
Payments on keepsakesbyd.com are processed securely through trusted payment providers (e.g. Wix Payments, PayPal, or similar). We never see or store your full debit/credit card details.
Third-Party Services
We may share limited information with third-party service providers where necessary to operate our business, such as:
- Payment processors (for secure transactions).
- Delivery and courier services (to send your order).
- Website hosting providers (Wix.com).
- Marketing/email platforms (only with your consent).
These providers are required to protect your data and comply with GDPR. You can refer to their Privacy Policies for more information on individual providers.
Website Provider
KeepsakesbyD.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Cookies
Our website uses cookies and similar technologies to:
- Enable website functionality (e.g. shopping cart, checkout).
- Analyse site traffic and improve user experience.
- Provide personalised content or offers (if you consent).
You can manage cookies through your browser settings. For more details, see our Cookie Policy.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where legally possible.
- Restrict or object to certain types of processing.
- Withdraw consent (for marketing).
- Request a copy of your data in a portable format.
To exercise your rights, please contact us via the Contact Page on our website.
Children’s Privacy
Our website and products are not directed to children under 16, and we do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy to reflect legal, regulatory or business changes. Updates will be posted on this page and take effect immediately. Please review this policy periodically. This policy was last updated on 29.08.2025.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Keepsakes By D Email: keepsakesbyd@gmail.com
Website: https://keepsakesbyd.com